RETURN POLICY

Returns & Refunds

• Premix products: Non-returnable due to their perishable nature.
  If damaged, defective, or incorrectly delivered, report within 14 days of delivery with photos/videos for verification. Replacement or store credit may be offered. No refunds.
• Machines & non-consumable items: Returns or exchanges are accepted only for defective, damaged-in-transit, or wrongly shipped items.
  Issues must be reported within 14 days of delivery. Items must be unused and in original packaging.
• Not eligible for return:
  Used or installed items, items in working condition, taste preferences, customer order errors, or issues reported after the eligible period.
• Shipping:
  Shipping charges are non-refundable. Return shipping is borne by the customer unless the error is on our part.
• Refund processing:
  Approved refunds are initiated only after the returned product is received and inspected by us. Once approved, the refund amount will be processed and reflected within 14 working days.

To request a return or replacement, email bdm@cafedesire.global or call +91 9866859096 with your order details and supporting evidence.
All requests are subject to verification and final approval by Café Desire.